Scanning
How do I scan a care label?
Open the app and point your camera at the care label on your garment. Hold steady until the scan completes. CareLabl works best with good lighting and a flat, unobstructed label.
The scan didn't work. What should I try?
Make sure the label is well-lit and fully visible in the camera frame. Avoid shadows and wrinkled labels. If the label is faded or damaged, results may be less accurate.
Does CareLabl identify fabric content?
Yes. CareLabl reads both the care symbols and the fabric composition from your label photo. You'll see the material breakdown (e.g., "60% Cotton, 40% Polyester") alongside your care instructions.
What types of labels does CareLabl support?
CareLabl supports both ISO 3758 (international/EU) and ASTM D5489 (US/Canada) care label systems. It handles symbol-based labels, text-based labels, and combinations of both.
Subscriptions
How does the free trial work?
New users get 3 days of full Pro access — unlimited scans, full garment library, all features. No credit card required. After the trial ends, subscribe to continue using the app.
How much does Pro cost?
CareLabl Pro is available at $24.99/year (just $2.08/month), $3.99/month, or $49.99 for lifetime access. All plans include unlimited scans, a full garment wardrobe, and temperature unit preferences.
How do I cancel my subscription? (App Store or Google Play)
If you subscribed through the app, cancel through your device's subscription settings. On iPhone: Settings > Apple ID > Subscriptions. On Android: Google Play Store > Subscriptions. Your Pro access continues until the end of the current billing period.
How do I request a refund? (App Store or Google Play)
Refunds for subscriptions purchased inside the app are handled by Apple or Google. Visit Apple's refund page or Google Play's refund page to submit a request.
I switched phones. How do I restore my subscription?
Your subscription is tied to your Apple ID or Google account, not your device. Just sign in with the same account on your new phone, open CareLabl, and your Pro access will restore automatically.
Web Purchases (carelabl.com)
I bought Pro on carelabl.com. How do I activate it in the app?
After completing checkout, you'll receive a receipt email with a redemption link. Open that link on your iPhone to activate Pro access in CareLabl. If you don't see the email, check your spam folder or contact support@carelabl.com.
How do I manage or cancel a subscription I bought on carelabl.com?
Web purchases are managed through RevenueCat and Stripe — not through Apple or Google. Use the manage-subscription link in your receipt email to update your billing details or cancel. You can also email support@carelabl.com and we'll help you directly. Cancellation takes effect at the end of your current billing period.
How do I request a refund for a web purchase?
Refunds for subscriptions purchased on carelabl.com are handled by us, not Apple or Google. Email support@carelabl.com with your purchase details and we'll review your request.
What's the difference between buying in the app vs. on the website?
Purchases made inside the CareLabl app go through Apple (App Store) or Google (Play Store) and are managed in your device's subscription settings. Purchases made on carelabl.com go through RevenueCat Web Billing (Stripe) and are managed via the link in your receipt email or by contacting support. Both unlock the same Pro features.
Privacy & Data
Does CareLabl store my photos?
No. Photos are sent to our server for analysis and are discarded immediately after processing. We never store, save, or share your images.
Where is my garment library stored?
Your garment library is stored locally on your device. It is never uploaded to our servers. If you delete the app, your library is deleted with it.
Contact Us
Can't find your answer? Reach out directly:
Email Supportsupport@carelabl.com
For privacy-specific inquiries: Privacy Contactprivacy@carelabl.com